Contact Us

Has your card been stolen?

To stop anyone else using your Bó card, lock it immediately via the app. Tap on the Account tab, go to Card settings and then report your card as lost or stolen and order a replacement. If you don’t have access to the app, please contact our Support team at bosupport@natwest.com. They will be able to cancel your card and send you out a new one.


Have you lost your card?

If your card has been lost, you can lock it in app. Go to the 'Account' tab, then 'Card settings' and follow the prompts (if it does turn up you can then unlock it again from the app).


Have you lost your phone?

If you’ve lost your phone, email our Support team at bosupport@natwest.com and they will lock your card for you.


Need a hand?

Just tap the 'Support' tab in the Bó app and get in touch with us via chat. If you've lost your phone, email our Support team at bosupport@natwest.com.


Want to work with us

We're looking for brilliant people who do brilliant things. Right now we are looking for awesome developers. If that's you, check out our open vacancies on our careers page or email us your CV and a short note to bocareers@natwest.com.


Journalist with a question?

Drop an email to Clair Whitefield at clair.whitefield@natwest.com.

Bó hola blue graphic

Bó is part of National Westminster Bank Plc (“NatWest”), registered in England and Wales (Registered Number 929027). Registered Office: 250 Bishopsgate, London, EC2M 4AA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. NatWest is entered on the Financial Services Register and its Register number is 121878. The Financial Services Register can be accessed at. NatWest's registered VAT number is GB 243852752.

Bó is protected by The Financial Services Compensation Scheme (FSCS). Read more here.

Photo credit: The pic of the mopey pug and all the lovely portrait shots come from unsplash.com. Thanks guys!