Contact Us

Has your card been stolen?

Please cancel it immediately: go to the 'Account' tab, then 'Card settings' and follow the prompts. We'll make sure no one can spend on your old card, and send you a replacement.

If you don’t have access to the app, please click here to lock your card.

Have you lost your card?

If you’ve lost your card, you can lock it in app immediately. Go to the 'Account' tab, then 'Card settings' and follow the prompts (if it does turn up you can then unlock it again from the app).

Have you lost your phone and card?

If you’ve lost your phone and card, please click here to lock your card.

Need a hand?

Just tap the 'Support' tab in the Bó app and get in touch with us via chat. If you've lost your phone, email our Support team at

Journalist with a question?

Drop an email to Clair Whitefield at

Bó is part of National Westminster Bank Plc (“NatWest”), registered in England and Wales (Registered Number 929027). Registered Office: 250 Bishopsgate, London, EC2M 4AA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. NatWest is entered on the Financial Services Register and its Register number is 121878. The Financial Services Register can be accessed at NatWest's registered VAT number is GB 243852752.

Bó is protected by The Financial Services Compensation Scheme (FSCS). Read more here.

* If you have accounts with Bó and NatWest, the maximum you would be able to claim across all accounts combined is £85,000.

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