FAQs


ABOUT US

Is Bó a bank?

NatWest is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

NatWest is on the Financial Services Register (number 121878). You can check it at www.fca.org.uk/register. NatWest's registered VAT number is GB 243852752.

What this means for you is that the money in your Bó account is protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme (if you have accounts with both Bó and NatWest, the maximum you'd be able to claim across all accounts combined is £85,000).

How do I pronounce Bó?

Bó is pronounced the same way as go, tow, yo! and dough. It's the accent above our 'o' that turns a short 'o' into an 'oh' sound.

Is my data safe with Bó?

Yes. Keeping your personal data safe and secure is really important to us. We will never sell your data to a third party or spam you.

If you want to know more about how we store and use your information read our privacy policy.


OPENING AN ACCOUNT

How do I open an account with Bó?

You can open a Bó account straight from your phone. You can download the app here.

What types of account can I open?

At the moment, you can only open a personal account (we don't offer joint accounts or business accounts).

Can anyone get a Bó account?

You can open a Bó account if you're 18 or over and a UK tax resident (if you live and work in the UK, you are).

However, if you also pay tax in another country, you won't be eligible. You’ll also need an iPhone running iOS 10 (or later) or an Android phone with 6.0 Marshmallow or above.


USING MY ACCOUNT

How do I add money to my Bó account?

You can add money to your account by bank transfer from another account, though please check the bank you're sending money from is part of the UK Faster Payments scheme (most are).

How can I check my balance?

You can find your available balance on the app's home screen.

We always show your balance in real-time so you know exactly how much money you have.

Does Bó have fees?

Making cash withdrawals from ATMs in the UK, EU or anywhere else in the world is free when you use Bó. However, you may be charged by the cash machine’s operator.

If you lose or damage your card, we’ll replace it free of charge the first two times. But if you lose or damage it again before it naturally expires, we’ll charge you £5 each time to replace it.

If your card is stolen or you need the name changed (e.g. if you get married), we’ll always send you a new card free of charge.

Do I need to tell you when I go abroad?

No, you don't need to tell us, your card will work just fine overseas. You can use it anywhere you see the Visa logo.

We won't charge you extra for spending on your card overseas, you get the Visa exchange rate that we get.

Keep an eye out for additional charges when overseas. Some shops and restaurants offer dynamic currency conversion. This is where you can choose to pay in pounds, but it means the retailer's bank is doing the conversion, and it's often a very poor exchange rate.

You may also face additional fees at cash machines too. In some countries these are unavoidable, so it's best to try and minimise the number of cash withdrawals you make.

How do I close my Bó account?

If you want to close your account, head to the 'Account' tab in the app, then select 'Your details'. Scroll all the way down until you see the 'Close account' button.


YOUR DEBIT CARD

Is my card contactless?

Yes, your Bó debit card is fully contactless, plus you'll get instant alerts every time you spend. If it's the first time you're using the card or if you're spending more than £30, you'll need to use chip and PIN.

Where can I use my debit card?

You can use your card anywhere Visa is accepted: online, in shops and at cash machines in the UK and abroad.

How do I lock my card?

If you want to lock your card tap on the 'Account' tab, go to 'Card settings' and then press the 'Lock card' button.

My card's been stolen. What do I do?

Please cancel it immediately: go to the 'Account' tab, then 'Card settings' and follow the prompts. We'll make sure no one can spend on your old card, and send you a replacement.

If you don’t have access to the app, please click here to lock your card.

I've lost my card. What do I do?

If you’ve lost your card, you can lock it in app immediately. Go to the 'Account' tab, then 'Card settings' and follow the prompts (if it does turn up you can then unlock it again from the app).

I've lost my phone and card. What do I do?

If you’ve lost your phone and card, please click here to lock your card.


OTHER QUESTIONS

How do I complain about Bó?

We're sorry that you've had a problem with Bó and we'll do everything we can to put it right. To complain, head to the 'Support' tab in the app and type 'I want to raise a complaint' in the chat.

How do I report a death?

Please accept our condolences on your loss. If you could email bobereavements@natwest.com with the account holder's name and address, we will make sure someone is in touch with you soon.

Bó cup blue graphic

Get the app

Bó is part of National Westminster Bank Plc (“NatWest”), registered in England and Wales (Registered Number 929027). Registered Office: 250 Bishopsgate, London, EC2M 4AA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. NatWest is entered on the Financial Services Register and its Register number is 121878. The Financial Services Register can be accessed at. NatWest's registered VAT number is GB 243852752.

Bó is protected by The Financial Services Compensation Scheme (FSCS). Read more here.

* If you have accounts with Bó and NatWest, the maximum you would be able to claim across all accounts combined is £85,000.

Photo credit: All our lovely shots come from unsplash.com. Thanks guys!