Bó is closed.

FAQs

• How do I get a copy of my data?

  If you would like a copy of your data, please submit a Subject Access Request (SAR) from NatWest using one of the methods listed on this page.

• How can I get a copy of my statements?

  Unless you opted out of receiving your statements, we will have sent them to you by email shortly after the account was closed.

  If you would like to be sent your statements again (or any specific statement), you'll need to request copies of your statements from the NatWest SARS team here.

• I don't recognise a payment out of my account/I want to dispute a transaction?

  If something's not quite right with a purchase you made with your Bó card, or if you would like to dispute a fishy transaction, you can contact the NatWest Chargeback team here.

• I still have money in my Bó account, what should I do?

  If you had money in your Bó account and you would like to get it back you can contact the NatWest Dormancy team via email or over the phone: 0345 366 6594.

• What happens to regular payments that come into my account?

  Any regular payments into your account, like those from the Department for Work and Pensions or standing orders that you have setup, will no longer be supported now that your account has been closed. Any payments sent to your account will bounce and be returned to the sender’s account. Please make alternative arrangements for all recurring payments linked to your account.

• What happens to regular payments that go out of my Bó account?

  Now that your account is closed, it is no longer possible to make regular payments out of your Bó account. For example, Netflix or iTunes monthly payments own't work so make sure to update the payment details.

• What happens if I receive a payment into my Bó account?

  The payment will bounce and be returned to the sender's account. Please make sure that you have provided the sender with different bank details, to make sure that you receive the money.

• I want a refund on something I bought using Bó, what should I do now my account is closed?

  You should contact the retailer you made the purchase with to change the card the refund will be applied to.

• I have been advised by a Merchant that they sent me a refund, but I can’t access my account - How do I get my money?

  As Bó Bank has now closed, we no longer have any way to send funds to you. The easiest way to get the funds back would be to contact the Merchant and request that they recall the money. Once they have done that, they should be able to refund to another card of your choice.

• What should I do with my Bó card?

  Your Bó card will no longer work and you should dispose of your card securely. The best way to do this is to cut it up!

• Who do I contact if I would like to make a complaint?

  We're sorry to hear you had a problem with Bó. If you would like to raise a complaint please contact us via email or contact NatWest.

• Will you keep my data after my account is closed?

  We are legally required to keep certain data once an account has been closed. For more information, read our privacy notice below.

• What happens now that my Bó account has been closed?

  You'll receive a confirmation email letting you know that we have fully closed your account. Once you receive this email you will no longer have access to your account or the app.

  Unless you opted out, we will also send you another email with all of your Bó statements attached.

• Can I still access the Bó App?

  No, you can no longer log in to the Bó app.