a banner image with a thank you message from Bó and an illustration of a piggy bank

Bó is closed.

Bó has now shut its doors and we’ve begun closing all our customers’ accounts.

If you have an account with us you can contact our Support team in-app (excluding bank holidays). Alternatively if you have any questions please check out the FAQs below.

Thank you to all our wonderful customers. You made us.

All the best,

FAQs

  • What happens now that my Bó account has been closed?

    You'll receive a confirmation email letting you know that we have started closing your account. Your card won't work but you will still have access to the app to download statements, transfer any money out and speak to our Support team.

    You will receive another email from us once we have fully closed your account and, unless you opted-out, an email containing all of your Bó bank statements.

  • Can I still access the Bó App?

    Yes, you can still access the Bó app but with limited account features. Our Support team are available to help you transfer money out of Bó. You will not be able to transfer any money in and your card is frozen.

  • I still have money in my Bó account, what should I do?

    If you still have money in your Bó account, please transfer funds out before Wednesday 19th August 2020.

  • What happens to regular credits that come into my account?

    Any regular payments into your account, like those from the Department for Work and Pensions or standing orders that you have setup, will no longer be supported after your account has been closed. Any payments sent to your account will bounce and be returned to the sender’s account. Please make alternative arrangements for all recurring payments linked to your account.

  • What happens to regular payments that go out of my Bó account?

    After your account has been closed, it will no longer be possible to make regular payments out of your Bó account. For example, Netflix or iTunes monthly payments will stop so make sure to change the payment details.

  • What happens if I receive a payment into my Bó account?

    From 21 July 2020, any payments made into Bó will generally not reach us and will be transferred back to the account it came from. There are some circumstances where money might end up in your account (e.g. a refund) or your account might go overdrawn (a delayed payment arriving). If this happens, we will contact you to let you know what you need to do.

  • I want a refund on something I bought using Bó, what should I do now my account is closed?

    You should contact the retailer you made the purchase with to change the card the refund will be applied to.

  • I don't recognise a payment out of my account/I want to dispute a transaction?

    If something's not quite right with a purchase you made with your Bó card and it happened within the last 4 months, we may be able to help. If you would like to dispute a fishy transaction our Support team are available to assist you.

  • How can I download my statements?

    You can download your statements in the app in the usual way. Please note that if you haven’t opted out of receiving statements, you will be sent a copy of all of them via email when we finish closing your account. You can choose to opt-out up to 19 August 2020 by going to the Statements section of the Account tab in the Bó app and using the ‘Send Statements upon closure’ toggle.

  • What should I do with my Bó card?

    After the 20th July 2020, your Bó card will no longer work and you should dispose of your card securely. The best way to do this is to cut it up!

  • Who do I contact if I have any issues?

    We're sorry to hear you had a problem with Bó. You can contact our Support team by heading to the 'Support' section of the app. To make a complaint type 'I want to raise a complaint’ in the chat.

  • Will you keep my data after my account is closed?

    We are legally required to keep certain data once an account has been closed. For more information, read our privacy policy below. If you would like a copy of your data, please contact: bosupport@natwest.com